Your 4-Steps to Quality Health Care Services
We go above and beyond to care for our clients
Step 1: Intake Interview
- Call 973-247-8988; call or text 862-287-2688 or complete Client Intake Form in Contact Us section
- As part of Intake process, we will ask you questions on your medical history and current problems to establish the relevant information to proceed.
- Please be aware that at Step 1, you may not necessarily be talking with the Director of Nursing.
Step 2: Nursing Assessment
- Your Nursing Assessment is carried out by RN to develop Care Plan.
- Please be aware that you may find the Nursing Assessment long and narrative.
- It is deliberate nursing process to understand your care needs and elicit any health risks.
- In-Home Nursing Assessment is free, if we complete service agreement.
- For the Nursing Assessment, we encourage the client and a member of the family to be present.
Step 3: Care Plan & Caregiver Compatibility
- Your Care Plan is customized based on RN assessment and your direct inputs.
- Your Care Plan is your care needs and tasks to be performed.
- Your care needs is deliberately matched with Caregiver competence.
- ECHO Caregivers are multidisciplinary, multitasking, physically strong and mentally prepared.
- Client and caregiver can "Meet & Greet" before Start of Care
- Your Caregiver is supervised.
- Your Care Plan is reviewed regularly to meet your care needs
Step 4: Start of Care [SOC]
- Caregiver completes orientation on your personalized care plan prior to SOC
- A copy of Care Plan containing all the scheduled tasks of the Caregiver is kept with you
- You will sign off on the daily / weekly duties performed by Caregiver.
- We conduct supervisory visits to ensure that you are receiving effective care.
- You will evaluate the Caregiver and our Services using our 5-point grade system.
- We are committed to provide quality care.
Home Care Services Help Client to Live and Thrive
"We're in Partnership with the Client to achieve Happy Outcome"